Refund Policy
30-Day Satisfaction Guarantee
We honor returns/exchanges within 30 days of purchase with valid proof. Exclusions apply to:
Non-Qualifying Items:
l Regular wear damages
l Used/opened products (including sage sticks/candles/soaps)
l Gift cards & personalized items
l Sale/discounted products
l Free promotional items (final sale)
Resolution Protocol
Refund Process:
Email request to contact@buddhaandessence.com
Include order number + photos/video evidence
Await prepaid label (defective items only)
Refund issued within 7 days of warehouse inspection
Replacements:
● Priority handling for in-stock items
● 50% promo code for defective items <1 year old
Gift Returns:
● Gift credits issued via mailed certificate
● Non-gift returns refund original payer
Global Return Logistics
📦 Self-Ship Requirements:
● Use trackable carriers (e.g., DHL/UPS)
● Retain tracking number for dispute resolution
● Address: Email Contact@buddhaandessence.com for location
|
Return Type |
Shipping Responsibility |
Timeframe |
|
Defective Items |
Company-covered |
30-day window |
|
Buyer's Remorse |
Customer-paid |
30-day window |
|
International Returns |
Customer-paid |
45-day processing |
Financial Reconciliation
Refund Breakdown:
Product cost refunded to original payment method
Deductions: Return shipping + original delivery fees
Gift credits valid for 365 days
Transaction Timeline:
Bank refund processing may take 3-14 business days post-approval
Multi-Channel Support
Contact Matrix:
|
Platform |
Handle |
Response Time |
|
|
+1 213 296 8859 |
<12 hours |
|
|
<24 hours |
|
|
Social Media |
@BuddhaEssence (FB/TikTok) |
<48 hours |
Policy Integrity Assurance
All claims subject to:
l Digital documentation review
l Carrier validation checks
l Product condition audit